pbc FAQ — Mobile, KYC and Withdrawals

Yes, pbc runs smoothly on both Android and iOS platforms. You can use the site directly from the browser of any modern smartphone or tablet — no separate software installation needed. An Android APK and iOS app are also available through official channels. Visit the app page to learn more about the pbc App.

Open pbc in Chrome or Safari, tap the browser menu button (three dots or the share icon), then select "Add to Home Screen". This creates a shortcut that looks like an app but runs in the browser. The method works on both Android and iPhone.

First, clear your browser's cache and cookies: in Chrome, go to Settings → Privacy → Clear browsing data, tick "Cached images and files" and "Cookies", then delete them. After that, refresh the page. If the problem persists, check your internet connection or try switching from mobile data to Wi-Fi. If it keeps happening, let us know via live chat.

After reconnecting and logging back in, the server restores your round status in most games. Slot games generally resume from where the round left off. For live casino tables, any bet placed during a disconnection is settled according to the game provider's rules. If you have an issue, contact pbc support.

pbc works best on recent versions of Chrome, Firefox, Safari and Edge. Full functionality is available on Android 8.0 (Oreo) or later and iOS 13 or later. Core features may work on older versions too, but keeping your browser updated gives you the best experience.

pbc generally accepts the National ID card (NID). A passport or birth registration certificate may also be submitted if needed. Upload a clear photo or scan with all four corners visible — this speeds up the process. Always submit a photo of the original document; edited or blurry images may be rejected.

KYC is generally not required at registration. However, pbc may request verification before your first significant withdrawal, if unusual activity is detected on the account, or when claiming certain bonuses. Account verification is also needed to receive birthday rewards. Having your documents ready in advance avoids delays.

pbc uses SSL encryption to protect uploaded documents. Your personal information is used only for identity verification and is not shared with third parties. For full details, read our privacy policy, which covers how data is stored and used.

The reason for rejection will be communicated by email or chat — common causes are blurry images, cropped documents or a name mismatch. Correct the issue and resubmit a clear photo. If it keeps getting rejected, contact pbc support via live chat and they will guide you step by step.

Yes. pbc requires that all transactions — via bKash, Nagad, Rocket, Upay or bank transfer — be made from an account registered in the same name as your pbc account. A name mismatch can hold up withdrawal requests and complicate verification. If there is an error, inform support before proceeding.

Common warning signs include repeatedly placing larger bets to recover losses, neglecting family or work to keep playing, spending beyond your set budget, and being unable to stop playing. If you notice these signs, take a break and talk to someone you trust. If the problem feels serious, seek professional help.

Yes. The cooling-off option lets you temporarily close your account for a set period. A longer self-exclusion deactivates your account for an extended time. Contact pbc support via live chat or email to use either option — your request will be acted on promptly.

In Bangladesh, contact the mental health department of a nearby hospital or reach out to trusted family or friends for support. On pbc's side, the support team is always available to help you manage your account — feel free to request a limit or account closure at any time.

The minimum age for all casino and betting activity on pbc is 21. Age is checked at registration and during KYC verification. Underage users cannot open an account, and this rule is strictly enforced. Parents should enable parental controls on their children's devices.

You can set a deposit limit to control your spending. Submit the request via pbc live chat or email support. Once a limit is set, it cannot be increased before the set period ends — this is an effective tool for responsible gaming. Use this feature when it suits you.

The minimum withdrawal amount at pbc is ৳800 for all methods. The same limit applies to bKash, Nagad, Rocket, Upay and bank transfer. After submitting a withdrawal request, funds are generally received within 5–30 minutes. Visit the wallet page for full details on deposits and withdrawals.

To withdraw bonus winnings, you must first meet the wagering requirement. For example, the welcome bonus of up to 150% up to ৳8,000 requires the bonus amount to be wagered 10 times. If you deposit ৳1,000 and receive a ৳1,500 bonus, you must complete ৳15,000 in wagering before the bonus winnings can be withdrawn. The bonus balance remains separate until the requirement is met.

No. pbc's policy requires that withdrawals be made only to an account in the player's own name. The bKash, Nagad, Rocket, Upay or bank account must be registered under the same name as the pbc account. Requests to send funds to a third party's account are not accepted.

pbc processes withdrawals 24 hours a day, 7 days a week. Requests submitted at night or on holidays are generally completed within 5–30 minutes. Bank transfers may take a little longer depending on the bank's own operating hours.

A pending status means the request is being processed. It is usually completed within 5–30 minutes. If it stays pending for more than 30 minutes — especially if KYC is incomplete or details do not match — it may be held up. In that case, contact pbc live chat with your reference number for a quick resolution.

pbc has two support channels: 24/7 live chat — speak instantly with a representative from any page on the site; and email support — write in for more detailed issues and receive a reply as soon as possible. There is no phone or SMS support.

No. pbc support assists in both Bengali and English. Bangladeshi players who write in Bengali will receive equally effective help. Write in Bengali from the start of the chat — the representative will respond in the same language.

Yes, pbc support is active 7 days a week, 24 hours a day. A live chat representative is available at 2 AM, on Fridays, and on Eid. If you run into an issue on the night of a BPL or T20 match, help is available right away.

For a faster resolution, have the following on hand: your registered username or email; the transaction reference number or date; a brief description of the issue and a screenshot if available; and the device and browser you are using. With this information, a representative can resolve your issue much more quickly.

Of course. If you do not get an immediate reply on live chat, write to us by email with full details — include a description of the issue, your username and transaction information. The pbc support team will reply as soon as possible. For urgent matters, stay on live chat as it gives the fastest response.