pbc's commitment to responsible gaming
Betting and casino play are a form of entertainment — but they should always remain within your control. pbc believes that a safe gaming environment is every player's right.
When gaming becomes a problem
Online betting and casino games are a source of entertainment for many. But in some cases they can spiral out of control and cause personal, family, or financial harm. pbc has always believed that a player's wellbeing and mental health come first.
On this page we explain how pbc helps keep you safe, what situations to watch out for, and where to find support when needed. Our Terms and Conditions cover responsible gaming in detail — please read them carefully.
One important thing to keep in mind — playing is never a guaranteed source of income. Only play with money you can afford to lose. Betting without a considered plan and a clear budget carries a real risk of getting into trouble quickly.
Tools to keep yourself in control
pbc has several control features that you can activate yourself. Use these tools to set limits on how much you play, how long you play, and how much you spend.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately; a waiting period applies when increasing the limit.
Session Time Limit
Set a limit on how long you play in one sitting. When the time is up, the account will automatically end the session.
Temporary Break
If you want to take a short break, suspend your account temporarily for anywhere from 24 hours to 6 weeks. Logging in or placing bets is not possible during the break.
Self-Exclusion
If you want to stay away from gaming for an extended period, activate self-exclusion. You can close your account for anywhere from six months up to permanently. This takes effect immediately.
Activity Review
View a summary of your betting history, deposits, and withdrawals at any time. Stay aware of your habits and make decisions as needed.
Loss Limit
Decide in advance how much you are willing to lose within a set period. Once the limit is reached, no further bets can be placed.
To activate or change any of these features, contact our 24/7 live chat. Our support team provides assistance in both Bengali and English.
Warning signs
If you notice any of the following signs in yourself or someone close to you, consider seeking help.
- Feeling the urge to bet again to recover money you have lost
- Being unable to stop or reduce gaming despite repeated attempts
- Borrowing money from family or friends to bet
- Neglecting work, studies, or personal relationships to spend time gaming
- Hiding your gaming from family or lying about it
- Continuing to play even when in difficulty and feeling anxious
- Feeling irritable or restless when unable to play
Our commitment
What pbc does to protect players:
| Topic | Our position |
|---|---|
| Age Verification | Age is confirmed when an account is opened; no one under 21 can register. |
| Advertising Policy | No promotional activity is directed at underage audiences. |
| Data Protection | Personal and financial information is kept secure using SSL encryption. |
| Support | 24/7 live chat and email support are available in Bengali. |
| Problem Detection | If unusual betting behaviour is identified, the support team may reach out. |
How to get support
If you are in difficulty, do not try to handle it alone — seek help. Asking for help takes courage, not weakness.
pbc Live Chat Support
Speak directly in Bengali via pbc's 24/7 live chat. Immediate assistance is available for self-exclusion, account closure, or setting limits.
Contact by Email
Email our support team for a prompt response. Describe your account situation and the team will act quickly. Email address: [email protected]
Family and Loved Ones
Talk openly with a family member or a trusted friend. They can help you understand the problem and make the right decisions. Support from people close to you often opens the way to professional help.
Professional Advice
Consult a mental health specialist or counsellor. Several organisations in Bangladesh provide mental health services. Government hospital mental health departments and NGOs offer affordable care.
Tips for safer gaming
To keep betting enjoyable, it helps to follow a few simple rules. First, set a fixed budget and never go beyond it. When setting your budget, treat it as spending on entertainment — there is no guarantee of getting it back.
Second, never bet when under the influence, under stress, or in anger. In these states your ability to make decisions is reduced and you are more likely to take excessive risks. Take a short break and clear your head.
Third, keep track of your time. Review how long you are spending on gaming from time to time. You should not play beyond a set amount of time each day. pbc's FAQ section has detailed answers to questions about account management and security.
Fourth, never bet with the mindset of "recovering" money you have lost. This is one of the most dangerous patterns of behaviour and quickly leads to serious losses. Accepting a loss and stopping is the right decision.
Our Privacy Policy explains in detail how your account information and betting history are kept secure. You can be confident about the safety of your personal data.
Quick checklist
- Set a budget — stick to it
- Set a time limit
- Be ready to accept a loss
- Make decisions with a clear head
- Do not bet with borrowed money
- Do not bet to "recover" lost money
- Do not play while under the influence