pbc Privacy Policy

This Privacy Policy ("Policy") applies to the pbc website and all related services. pbc is committed to protecting the personal information of all registered and unregistered users on its platform.

This Policy has been prepared in accordance with applicable data protection regulations in Bangladesh. By using the pbc website, you consent to the terms of this Policy. Our Terms and Conditions and this Privacy Policy together form the legal basis of your relationship with pbc.

This Policy applies only to pbc's own platform. The privacy policies of third-party websites or services are entirely separate, and pbc is not responsible for them. If you follow a link to a third-party site, that site's own policy will apply.

pbc collects various types of information in order to provide its services. A detailed breakdown of the information collected is provided below:

2.1 Information You Provide Directly

When registering or creating an account, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)

2.2 Automatically Collected Information

The following information may be collected automatically when you use the website:

• IP address and device information
• Browser type and operating system
• Time spent on the website and pages visited
• Login time and location data
• Betting and transaction history

2.3 Information Received from Third Parties

Where necessary for identity verification or fraud prevention, pbc may receive limited information from third-party verification services. Any information collected in this way is used only for the stated purpose.

pbc collects and uses personal information only for specific, legitimate purposes. Your information is not used beyond the purposes listed below:

1. Account management and identity verification: To complete the registration process and confirm your identity.
2. Transaction processing: To correctly complete deposits and withdrawals.
3. Customer support: To respond to your issues and requests.
4. Fraud and abuse prevention: To ensure the security of accounts and transactions.
5. Legal compliance: To maintain records required under applicable law.
6. Service improvement: To analyse user behaviour and improve the quality of the website and platform.
7. Relevant communications: To send promotions or updates, subject to your consent.

pbc analyses transaction and betting data to ensure compliance with the terms of service. For more details, please read the Responsible Gaming page, which explains our user protection practices.

pbc takes industry-standard technical and organisational measures to keep your information secure. We follow the steps below for security:

4.1 Technical Security

• All data transmissions are secured through SSL (Secure Socket Layer) encryption.
• Sensitive data such as passwords is stored in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are kept active.

4.2 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary after closure to meet legal obligations. Transaction and financial records are kept for a defined period in accordance with applicable regulations. Once this period ends, data is securely deleted or anonymised.

4.3 Staff Access

Access to your personal information is limited to staff members who need it to carry out their duties. All staff are bound by confidentiality agreements and have received data protection training.

pbc never sells or rents your personal information. However, necessary information may be shared in the following limited circumstances:

• Payment service providers: Information required to process bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment institutions. These institutions operate under their own privacy policies.
• Technology service providers: Trusted third parties engaged in site operation, hosting, or technical support, who process data only on pbc's instructions.
• Identity verification services: Limited information is provided to authorised verification providers as part of the KYC (Know Your Customer) process.
• Legal requirements: Information may be disclosed to the relevant authorities in response to a court order, a lawful request from an investigating authority, or other legal obligations.

Outside the circumstances above, your information will not be shared with any third party without your consent.

The pbc website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the website.

6.1 Types of Cookies

• Essential cookies: Required for the core functionality of the site, such as maintaining your login session. Disabling these will prevent the site from working properly.
• Functional cookies: Used to remember your preferences, such as language or account settings.
• Analytics cookies: Collect anonymous data to help us understand which pages are visited most or where issues occur.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause problems with account access or transactions. Most modern browsers offer options for managing cookies.

pbc believes users should have control over their own information. To that end, you have the following rights:

• Access: The right to know what information pbc holds about you.
• Correction: The right to request correction of any inaccurate information.
• Deletion: The right to request deletion of your information in certain circumstances. However, information required to meet legal obligations may need to be retained.
• Objection to processing: The right to object to your information being used for marketing or other secondary purposes.
• Data portability: The right to receive a copy of your information in a structured format.
• Marketing opt-out: The ability to unsubscribe from promotional communications at any time.

To exercise any of the above rights, please contact our support team. Requests will be responded to within a reasonable time after receipt. Further questions on this topic can be found on our FAQ page.

All pbc services are intended solely for persons aged 21 or over. We do not knowingly collect information from anyone under the age of 21.

An age verification process is followed at the time of account registration. If a user registers with false information and this is later established, that account will be closed and the associated data deleted.

If you become aware that a minor has registered on our platform, please notify our support team immediately. Further details on this matter can be found on the pbc About Us page, which outlines the company's core principles.

pbc takes extra precautions to protect financial transaction data. For deposits and withdrawals, we ensure the following security measures are in place:

• pbc never stores your full payment account number or PIN/password. Only the partial information needed to verify a transaction is retained.
• Transactions via bKash, Nagad, Rocket, and Upay are completed through each provider's secure gateway — pbc does not directly view the details of these payments.
• For bank transfers, only reference information is stored after the transaction is completed.
• Withdrawals can only be made to the payment method used with the account — this is an important security measure to prevent fraud.

If you notice any unauthorised activity on your account, please inform our 24/7 live chat support immediately.

pbc reserves the right to update or change this Privacy Policy at any time. Users will be notified before any significant changes are made.

Notification of changes will be given in the following ways:

• By posting a notice in a prominent location on the website.
• By sending a notification to your registered email address (for significant changes).
• By updating the "Last Updated" date at the top of this Policy.

Continued use of pbc's services after any changes will be taken as your acceptance of the updated Policy. If you object to a change in policy, please stop using the service and contact us.

Please contact us with any questions, concerns, or requests regarding this Privacy Policy. The pbc support team provides assistance in both Bengali and English.

Your identity may need to be verified before a privacy-related request is processed. This is done to keep your information secure.